Privacy Policy
Last updated: August 27, 2026
Information we collect
We collect the information you provide when placing an order, creating an account, contacting us, or subscribing to updates. This can include your name, email address, phone number, delivery address, and order details.
How we use information
We use your information to process orders, arrange delivery, provide customer support, and send updates you have requested. We may also use aggregated information to improve our store and services.
Sharing and security
We share only the information needed with payment, delivery, and service providers that help fulfil your order. We do not sell your personal information. We use reasonable safeguards to protect the information we hold.
POPIA
Kool Flex processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). You may request access to, correction of, or deletion of your personal information, or object to certain processing, by contacting us at support@koolflex.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator.
Your choices
You can unsubscribe from marketing emails at any time. To request access, correction, or deletion of your personal information, contact us at support@koolflex.co.za.